SUPPORT & ASSISTANCE · BENGALURU DARKROOM HQ

Contact & Technical Support Desk

Have a question about credit packs, batch API integrations, photo restoration parameters, or GST tax invoicing? Our imaging specialists and engineering team are here to assist.

Last Updated: August 30, 2026·Indian DPDP & IT Act Compliant· Legal Version 2.4
All AI Inference Clusters Operational

Average inference latency: 1.2s · 99.98% GPU cluster uptime

Avg Response: < 2 Hours
DPDP 2023 Compliant

Send a Message to Support

Our technical engineering team responds directly. No automated chatbots.

No customer data is shared. Guaranteed response within Indian working hours.
Direct Helpdesk Email

support@photoeditorai.in

For general user assistance, billing queries, credit restoration, and passport photo compliance guidance.

Write to support desk
Enterprise & High-Volume API

enterprise@photoeditorai.in

Need 10,000+ daily catalog background removals, custom fine-tuned skin restoration pipelines, or on-premise deployments?

Contact enterprise sales
Darkroom Engineering HQ

Bengaluru, Karnataka, India

Indiranagar 100ft Road, Bengaluru, Karnataka 560038, India

Mon – Sat: 9:00 AM – 8:00 PM IST
SELF-SERVICE TROUBLESHOOTING

Common Questions & Rapid Answers

Q1.How quickly does the support team reply?

During standard Indian business hours (9:00 AM – 8:00 PM IST, Monday through Saturday), our imaging engineering team replies in under 2 hours. High-priority payment issues are monitored continuously.

Q2.My UPI transaction succeeded, but credits are not showing. What should I do?

UPI confirmations usually sync within 15 seconds. If there is a bank gateway delay, please submit a ticket above with your UPI UTR number or Razorpay Payment ID, and our desk will instantly verify and credit your balance.

Q3.How do I request an official GST tax invoice?

If you entered your GSTIN during checkout, the invoice is auto-generated in your receipt email. Otherwise, send us your order ID and company GSTIN through this form, and we will issue an 18% GST B2B invoice within 24 hours.

Q4.What if an AI restoration produces an unexpected artifact?

We offer an automated credit rollback policy. You can either retry the prompt with modified parameters or message us for a direct credit reset to your account.

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